Help centre
How can we help?
Most answers are below. For anything else, email support@just99.club . We reply within 1–2 working days.
Access & delivery
I subscribed but didn't get the access link by email. What do I do?
Try these in order:
- Sign in to your account page. The URL is always visible there for any active subscription.
- Check your spam / promotions folder. The welcome email comes from
no-reply@just99.club. - If the email isn't there and the URL isn't on your account page, it's likely a payment webhook delay. Wait 5 minutes and refresh your account page.
- Still nothing after 10 minutes? Contact us with the email you used to subscribe. We'll resend within an hour.
The access link is not working / says “not found”
This usually means one of two things:
- The assistant was rotated. Each assistant is updated periodically. Active subscribers get the new URL automatically by email + on the account page. Sign in and use the current URL from there.
- Your subscription lapsed. If a payment failed 7+ days ago and wasn't resolved, your subscription is inactive and the URL no longer works. Resubscribe to get the current URL.
Do I need a paid ChatGPT account?
A free ChatGPT account is enough to open and use most of our assistants. Some heavier-use assistants are smoother on ChatGPT Plus, but it's never required.
Can I share the access link with my team?
No. The URL is licensed to your account only. Re-sharing or republishing is a violation of our Terms and may result in account suspension. For team access, each member should subscribe individually.
Using the assistant
Which AI tool do these assistants run on?
Every assistant on just99.club is a tuned ChatGPT (custom GPT). You open it inside chatgpt.com using your own ChatGPT login. A free ChatGPT account is enough; ChatGPT Plus only matters if you want faster responses on heavier-use days.
Can I use one assistant on multiple devices or browsers?
Yes. Sign in at your account page on any device, any browser, and open the URL from there. The licence is tied to your account, not to a specific device. Just don't share the login with someone else.
Do you log my conversations with the assistant?
No. Your chats happen inside ChatGPT under your own account; we never see them. We only store what we need to run your subscription: email, payment ID, GST details, and which assistants you have access to. Full breakdown in our Privacy Policy.
Billing & subscriptions
How is my card charged each month?
When you subscribe, we set up an RBI-compliant recurring mandate through our payment partner. ₹99 (plus GST) is charged on the same date every month for each active assistant. You get a reminder email 24 hours before each renewal, so nothing is silent.
Can I switch which assistant I'm subscribed to?
There's no swap. Each subscription is to one specific assistant. To move to a different one, cancel the current subscription and subscribe to the new one. You keep access to the cancelled one until the billing period ends, so there's no overlap charge.
Is there a free trial?
No free trial. Each assistant page shows a detailed preview of what it does and how it's tuned, so you can decide before paying. At ₹99 a month, cancellable any time, the first month effectively is the trial.
Can I get an annual discount?
No. ₹99 a month, flat, for every assistant, for everyone. No annual prepay discount, no coupon codes, no first-month-half-off theatre. The price is the price; that's the whole point.
How do I cancel a subscription?
- Sign in.
- Go to My account.
- Click Cancel next to the specific subscription you want to stop.
Cancellation stops future renewal. You keep access until the current billing period ends. Cancelling one subscription doesn't affect any other assistant subscriptions you have. Details in our Cancellation Policy.
My card was charged but my account shows no subscription
This is rare but happens when a payment is captured but the webhook hasn't synced. Wait 5 minutes and refresh. If still not synced after 15 minutes, contact us with: the email you used to subscribe, and the the payment gateway payment ID from your email receipt. We'll resolve within 1 hour.
Payment failed on auto-renewal. What now?
You have a 7-day grace period. During this time, the payment gateway automatically retries the charge. Your access continues. To prevent lapsing, update your payment method via the link in the failed-payment email, or from your account page. If 7 days pass without payment, the subscription lapses.
Where's my GST invoice?
Invoices are auto-generated for every successful charge. Find them under My account → Billing history → Invoice. Each one includes our GSTIN and is claimable as a business expense.
Can I get a refund?
Generally no. See our Cancellation & Refund Policy. Exceptions: service failure (we couldn't deliver the URL within 24 hours), duplicate / unauthorised charges, or statutory requirements.
GST & invoicing
What's on the GST invoice?
Every invoice carries our registered legal name, address and GSTIN, your name and billing address, the assistant subscribed to, the base amount of ₹99, GST applied (CGST+SGST or IGST depending on your state), the total charged, and the payment ID. If you need your business GSTIN on future invoices, add it under My account → Billing details.
Can I claim this as a business expense?
Yes. Each invoice is a valid tax invoice with our GSTIN. If your business is GST-registered and you add your GSTIN to your billing details before the next renewal, the invoice is raised in your business name and you can claim input tax credit. Please confirm specifics with your CA.
Do I need to be a registered business to subscribe?
Not at all. Most of our subscribers are individuals: freelancers, creators, solo operators. You only need a working email and an Indian debit card, credit card or UPI. A business GSTIN is optional and only matters if you want to claim input tax credit.
Account
I can't sign in / didn't get the magic link
Check your spam folder. Magic links expire after 60 minutes; request a fresh one if needed. If the email never arrives, try a different email address (some corporate inboxes block automated mail), or contact us.
How do I change my email address?
Email support@just99.club from your current registered email with your new address. We'll verify and switch within 24 hours.
Can I export my purchase history?
Yes. Under My account → Billing history, every charge is listed with its invoice PDF. Download them one by one, or email support@just99.club and we'll send a single CSV of all your charges plus a zip of every invoice within 1 working day.
Where is my data stored?
Your account and billing data live in a managed Postgres database hosted in the AP-South (Mumbai) region. Card details are never stored on our servers; only our payment gateway holds them, under RBI and PCI-DSS rules. Full details in our Privacy Policy.
How do I delete my account?
Cancel all active subscriptions first, then email support@just99.club requesting deletion. We'll remove your personal data within 30 days; some billing records are retained for 8 years as required by Indian tax law. See Privacy Policy.
Still need help?
Email support@just99.club or call +91 88482 20408 . We reply within 1–2 working days.
To help us resolve faster, include:
- The email address you used to subscribe
- The name of the assistant (e.g. “Reel Hook Co-pilot”)
- The subscription or payment ID, if you have it from your receipt
- A short description of what went wrong
Expitech Education Private Limited
Building No. 24/1701, Suite No.872, 2nd Floor KC Arcade, Near TV Centre, Csez P.O, Kakkanad, Ernakulam, Kochi, Kerala 682037, India